Teresa M Bzdek
126 Northwest 58th Street • Seattle, WA 98107 • (206) 632-7926 • TBzdek@gmail.com
SUMMARY
Results oriented top tier MBA with 10 years of program management experience in the internet and consumer electronics sectors.
- Strong analytical skills, problem solving abilities, and attention to detail developed through engineering and business studies as well as professional experience.
- Proven ability to lead cross-functional teams to deliver technical projects that fulfill project goals at launch, require minimal post launch support, and are delivered on time.
- Exceptional project management skills with the ability to reduce costs by improving processes and anticipating future needs to minimize future development expenses.
EXPERIENCE
2004 – 2009 Amazon.com LLC: Seattle, WA
Technical Product and Program Manager (2005 – 2009)
Led cross functional teams in the development and deployment of retail initiatives, working with design, usability, external partners, marketing, and internal development teams as needed; served as the team scrum master when required.
- Directed the implementation of Amazon’s highly successful first Holiday Toy List which yielded $8.6M in order product sales for the Toys, Video Games, and Sports categories.
- Increased contribution profit for magazines by $1.3M in the first year by defining and implementing a program allowing magazine subscriptions to be purchased directly from publishers using a common fulfillment house.
- Reduced cell phone sales fraud from 14.93% to 0.28% for our largest supplier within six months preventing a possible loss of $245K.
- Increased order product sales by $596K by implementing the first digital software initiative selling Microsoft Vista Windows Anytime Upgrade Codes.
Senior Product Manager (2004 – 2005)
Managed the Corporate, Higher Education, and K-12 market segments for Amazon’s Corporate Accounts program.
- Performed market research for all segments and developed each segment’s penetration strategy to increase segment revenue.
- Determined the feasibility of business strategies by analyzing the financial impact of potential product and shipping discount programs for Corporate Accounts customers.
- Defined and coordinated the process to allow responses to requests for quotes from potential Fortune 500 customers with legal and technical teams in addition to coordinating responses.
Summer 2003 Lexmark International Inc.: Lexington, KY
Intern to Vice President of Customer Satisfaction, Consumer Printer Division
Led a cross-functional team in the development of standardized test procedures to measure product reliability; worked toward aligning product development testing with customer satisfaction.
- Collected, analyzed and incorporated customer usage data in test procedures.
- Explored the correlation between printer field support metrics and reliability test results to examine if reliability test results can predict future customer contacts due to hardware issues.
2001 – 2002 Lexmark Research and Development Corp.: Cebu, Philippines
Assistant Lab Director
Led a team to start up the company’s first off-shore development facility. Presided over all Microsoft Windows, Macintosh, and Embedded printer driver projects.
- Improved communication to enable greater autonomy of the off shore team and ultimately to reduce costs.
- Defined and coordinated the joint software development process to be used between the US and Philippine teams.
- Created and presented training sessions for managers and employees on project management and the software development life cycle.
1992 – 2001 Lexmark International Inc.: Lexington, KY
Software Development Manager (1999 – 2001)
Managed software projects to support high volume, low price printer products. Responsible for team of 21 employees, external vendor management, and annual department budget.
- Increased customer usability by implementing a new graphical user interface which reduced customer service contacts for driver usage issues by 50%.
- Implemented customer focused engineering change process to improve product issues.
Translations Project Engineer (1998 – 1999)
Managed localization schedule, implementation, and verification for all consumer ink jet printer drivers.
- Redesigned the localization process to allow the simultaneous release of all eighteen translated drivers which reduced the driver development schedule one month and enabled simultaneous worldwide printer product launch.
Software Project Engineer (1997 – 1998)
Managed software printer driver development schedules, specifications, problem tracking and resolution, quality, and delivery to manufacturing.
- Delivered first consumer software printer driver that met schedule requirements.
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- Coordinated driver requirements with planning, marketing, and development.
Manufacturing Engineer (1992 – 1997)
Responsible for the installation and maintenance of a data collection system to track process performance and material usage data for manufacturing inkjet print heads.
- Increased production efficiency by developing software programs which tracked the good and bad die on silicon wafers to ensure that only good die were processed.
EDUCATION
Darden Graduate School of Business Administration: Charlottesville, VA
University of Virginia
Master of Business Administration, 2004
Lehigh University: Bethlehem, PA
Master of Science in Manufacturing Systems Engineering
Bachelor of Science in Mechanical Engineering